This is
Jeremy
Seasoned Customer Experience Designer with a strong background in Human-Centered Design (HCD) and a deep understanding of UX best practices. Dedicated to creating user-centered experiences that align with product goals and meet business needs. I bring a collaborative approach and a passion for enhancing team success through impactful design solutions.
Expertise
UI/UX Design, Prototyping, Research, Design Systems, Usability Testing, Accessibility, Workflow Standardization
Experience
10/2022 - Current
(Active Security Clearance)
09/2020 – 10/2022
01/2017 - 08/2022
User Experience Designer
ADG Tech Consulting
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Developed and maintained design systems and libraries, cutting UI design iteration by 30% and ensuring product consistency across all platforms.
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Tested and validated user interface enhancements based on stakeholder input, leading to a 20% decrease in customer support tickets related to usability issues.
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Collaborated with cross-functional teams to implement design changes based on stakeholder feedback, resulting in a 10% increase in overall customer satisfaction ratings.
User Experience Designer
Freelance
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Streamlined design processes with customer business needs, resulting in a 15% increase in customer satisfaction scores and a 20% decrease in product development timeline.
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Utilized Agile methodology to streamline the product development process, resulting in a 30% decrease in time-to-market for new features and improvements.
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Collaborated with cross-functional teams to incorporate feedback loops into the design process, leading to a 25% increase in on-time delivery of projects within scope and budget.
5th Grade Math Teacher
Polk County School Board
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Conducted regular assessments to measure student performance, analogous to usability testing in UX design, and iterated on teaching methods accordingly.
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Utilized data-driven decision-making to assess student progress and adapt teaching methods, applying the principles of user research to gather insights for instructional improvement.
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Effectively communicated complex mathematical concepts to students, honing my ability to simplify information and ensure comprehension, a valuable skill in UX design
Tools
Figma
Photoshop
Sketch
Matomo
Adobe XD
Userlytics
Illustrator
Confluence
Axure
Jira
Education
Certifiates
Section 508 - Trusted Tester Certificate
Udemy - Object Oriented (OOUX) Fundamental Certificate
Coursera, Google - UX Design Professional Certificate
Degree
Polk State College | Lakeland, FL
BBA: Business Administration And Management