About Me

About Me

Hey 👋, I'm Jeremy!

I am a Senior Product Designer who builds the connective tissue between design architecture and production code. My brain naturally runs entirely on systems, from how I organize my personal world to how I map complex token architectures across multi-product ecosystems. I specialize in turning dense requirements into approachable, accessible digital experiences, and I do my best work shoulder-to-shoulder with engineering, product, and leadership.

Experience

Nov 2025 - Present

Senior User Experience Designer

Fidelity Investments

Leading end-to-end user journeys across four concurrent platform initiatives, including identity verification management and a unified, cross-product messaging pattern library. My work targets $6–7M in annual call center cost reduction on an ecosystem serving 23M customers. Co-founded a design governance program alongside Compliance, Product, and Engineering to drive an 80% system adoption rate across our core product lines.


Nov 2025 - Present

Senior User Experience Designer

Fidelity Investments

Leading end-to-end user journeys across four concurrent platform initiatives, including identity verification management and a unified, cross-product messaging pattern library. My work targets $6–7M in annual call center cost reduction on an ecosystem serving 23M customers. Co-founded a design governance program alongside Compliance, Product, and Engineering to drive an 80% system adoption rate across our core product lines.


Jan 2025 - Nov 2025

(Security Clearance)


User Experience Designer

REI Systems, Inc.

Led product design and user research discovery for a federal platform serving 8M annual users across 30 teams. Directed a 9-month modernization initiative from AngularJS to React, delivering 47 production-ready components engineered for absolute WCAG AA compliance with zero platform downtime. Built and scaled an atomic, tokenized component library that slashed visual styling regressions by 50% across 15+ cross-functional teams.

Jan 2025 - Nov 2025

(Security Clearance)


User Experience Designer

REI Systems, Inc.

Led product design and user research discovery for a federal platform serving 8M annual users across 30 teams. Directed a 9-month modernization initiative from AngularJS to React, delivering 47 production-ready components engineered for absolute WCAG AA compliance with zero platform downtime. Built and scaled an atomic, tokenized component library that slashed visual styling regressions by 50% across 15+ cross-functional teams.

Oct 2022 - Jan 2025

(Security Clearance)


User Experience Designer

ADG Tech Consulting

Shipped 50+ reusable components across federal enterprise platforms. Led USCIS case management redesign with 40% fewer officer decision-making errors, 3.5x faster information access, Section 508 verified at launch.

Oct 2022 - Jan 2025

(Security Clearance)


User Experience Designer

ADG Tech Consulting

Shipped 50+ reusable components across federal enterprise platforms. Led USCIS case management redesign with 40% fewer officer decision-making errors, 3.5x faster information access, Section 508 verified at launch.

Nov 2020 - Oct 2022

User Experience Designer

Consultant

I worked closely with teams to streamline our design process around real customer needs, which helped us move faster and deliver more value. By staying agile and building in regular feedback loops, we launched features 30% quicker, delivered more projects on time and within scope, and saw a solid bump in customer satisfaction along the way.


Nov 2020 - Oct 2022

User Experience Designer

Consultant

I worked closely with teams to streamline our design process around real customer needs, which helped us move faster and deliver more value. By staying agile and building in regular feedback loops, we launched features 30% quicker, delivered more projects on time and within scope, and saw a solid bump in customer satisfaction along the way.


Design Pillars

📐 Systems:

Design Tokens · Semantic Variables · Multi-Product Theming · Component Architecture · Governance Models

🌐 Inclusion:

Section 508 Trusted Tester · WCAG 2.2 Compliance · Inclusive Design Audits · Mixed-Methods Research

🌐 Inclusion:

Section 508 Trusted Tester · WCAG 2.2 Compliance · Inclusive Design Audits · Mixed-Methods Research

🛠️ Platform:

Figma (Advanced Auto-Layout & Variables) · React Frameworks · Git · Cross-Functional Alignment

🛠️ Platform:

Figma (Advanced Auto-Layout & Variables) · React Frameworks · Git · Cross-Functional Alignment

Academic Education

BBA: Business Administration and Management

Polk State College - Lakeland, FL

Certifications

Trusted Tester Certificate

Section 508


Object Oriented (OOUX) Fundamental Certificate

Udemy


UX Design Professional Certificate

Coursera, Google

Recommendations

"I've seen a lot of designers grow over the years, but Jeremy's trajectory has been something else. He joined us as a junior designer and within a year had become someone clients were specifically asking for by name. That doesn't happen by accident. When Jeremy started, everything was new to him. But he approached that learning curve with the kind of hunger and focus that's rare at any level. He asked the right questions, absorbed feedback, and applied it immediately. Before long, he wasn't just competent, he was someone I could trust with high-stakes work. What makes Jeremy special is the combination. Yes, he's creative and smart, but he's also genuinely great with people. Clients love working with him, and that matters more than most designers realize. He knows how to listen, build trust, and deliver work that solves real problems."
Amanda Thomas
Amanda Thomas
End-to-End, Systems-Centered Designer

Design Tokens

React

Git

WCAG 2.1 AA

Section 508 Trusted Tester

Atlassian

Do you have any project ideas you'd want to discuss?