Jeremy Candelario

Senior product designer who builds the design systems behind big platforms, so many teams can ship one experience.

Experience across fintech and federal platforms

Senior User Experience Designer

@

Fidelity Investments

Nov 2025 - Present

Rhode Island

Leading end-to-end user journeys across four concurrent platform initiatives, including identity verification management and a unified, cross-product messaging pattern library. My work targets $6–7M in annual call center cost reduction on an ecosystem serving 23M customers. Co-founded a design governance program alongside Compliance, Product, and Engineering to drive an 80% system adoption rate across our core product lines.

Senior User Experience Designer

@

Fidelity Investments

Nov 2025 - Present

Rhode Island

Leading end-to-end user journeys across four concurrent platform initiatives, including identity verification management and a unified, cross-product messaging pattern library. My work targets $6–7M in annual call center cost reduction on an ecosystem serving 23M customers. Co-founded a design governance program alongside Compliance, Product, and Engineering to drive an 80% system adoption rate across our core product lines.

User Experience Designer

@

REI System, Inc (Security Clearance)

Jan 2025 - Nov 2025

Remote

Led product design and user research discovery for a federal platform serving 8M annual users across 30 teams. Directed a 9-month modernization initiative from AngularJS to React, delivering 47 production-ready components engineered for absolute WCAG AA compliance with zero platform downtime. Built and scaled an atomic, tokenized component library that slashed visual styling regressions by 50% across 15+ cross-functional teams.

User Experience Designer

@

REI System, Inc (Security Clearance)

Jan 2025 - Nov 2025

Remote

Led product design and user research discovery for a federal platform serving 8M annual users across 30 teams. Directed a 9-month modernization initiative from AngularJS to React, delivering 47 production-ready components engineered for absolute WCAG AA compliance with zero platform downtime. Built and scaled an atomic, tokenized component library that slashed visual styling regressions by 50% across 15+ cross-functional teams.

User Experience Designer

@

ADG Tech (Security Clearance)

Oct 2022 - Jan 2025

Remote

Shipped 50+ reusable components across federal enterprise platforms. Led USCIS case management redesign with 40% fewer officer decision-making errors, 3.5x faster information access, Section 508 verified at launch.

User Experience Designer

@

ADG Tech (Security Clearance)

Oct 2022 - Jan 2025

Remote

Shipped 50+ reusable components across federal enterprise platforms. Led USCIS case management redesign with 40% fewer officer decision-making errors, 3.5x faster information access, Section 508 verified at launch.

User Experience Designer

@

Consultant

Nov 2020 - Oct 2022

Remote

I worked closely with teams to streamline our design process around real customer needs, which helped us move faster and deliver more value. By staying agile and building in regular feedback loops, we launched features 30% quicker, delivered more projects on time and within scope, and saw a solid bump in customer satisfaction along the way.

User Experience Designer

@

Consultant

Nov 2020 - Oct 2022

Remote

I worked closely with teams to streamline our design process around real customer needs, which helped us move faster and deliver more value. By staying agile and building in regular feedback loops, we launched features 30% quicker, delivered more projects on time and within scope, and saw a solid bump in customer satisfaction along the way.

Skills

Product & Strategy

Vision Setting

System thinking

Stakeholder Alignment

Governance

Storytelling

Information Architecture

Design Systems

Design Tokens

Component Libraries

Multi-Product Theming

Enterprise Modernization

AngularJS to React

Cross Framework Design Systems

Research & Validation

Mixed-Method Research

Usability Testing

A | B Testing

Qualitative + Quantitative Analysis

Accessibility Audits

WCAG 2.1 AA

Section 508

Inclusive Design

Education

Education

Bachelor’s in Business Administration and Management

Polk State College | Lakeland, Fl

Certifications

Certifications

Trusted Tester Certificate

Section 508

Object Orientated (OOUX) Fundamental Certificate

Udemy

UX Design Professional Certificate

Coursera | Google

Recommendations

Recommendations

"I've seen a lot of designers grow over the years, but Jeremy's trajectory has been something else. He joined us as a junior designer and within a year had become someone clients were specifically asking for by name. That doesn't happen by accident. When Jeremy started, everything was new to him. But he approached that learning curve with the kind of hunger and focus that's rare at any level. He asked the right questions, absorbed feedback, and applied it immediately. Before long, he wasn't just competent, he was someone I could trust with high-stakes work. What makes Jeremy special is the combination. Yes, he's creative and smart, but he's also genuinely great with people. Clients love working with him, and that matters more than most designers realize. He knows how to listen, build trust, and deliver work that solves real problems."
Amanda Thomas
Amanda Thomas
End-to-End, Systems-Centered Designer